18 Jul The Advantage of a Real Human on the Other End: Personalized Office Equipment Support
Large, national copier and printer lease companies typically have hundreds or even thousands of clients across the country. Trying to reach a real human on the phone or via email can be a real challenge. When you want a question answered quickly, need a solution, or want to troubleshoot a problem, you want to be able to speak to someone that same day.
Working with a smaller local office equipment company can give you the benefit of personalized office equipment support. If your copier breaks down in the middle of an important job or you have time-sensitive questions about your office printer lease, you don’t want to have to wait days or even weeks for a response. You also don’t want to have to negotiate with a robo-assistant when you call the company for help. Here is a look at the advantages of working with a company that ensures you get a real human on the other end of the phone.
Improved Communication and Efficiency
Talking to an AI assistant or robo-assistant can be frustrating. You may have to keep repeating yourself, you may not get the answers you really need, and you might feel like you’re going around in circles. When you work with an office equipment rental company that prioritizes real customer service, you’ll talk to a person when you call or email. This will improve communication and ensure you get the answers you need and are fully understood. You won’t have to waste time and the entire process will be more efficient.
More Effective Solutions to Problems
A real person will offer more effective solutions to problems. They can be creative and use their wealth of experience to find the right remedy. They can also go above and beyond and find new and innovative ways to help.
Personalized Guidance and Support
AI assistants can only do what they are programmed to do. A real person can offer personalized guidance and support. Whether you’re trying to determine the best type of office printer lease for your budget, are troubleshooting a tech problem, or are ready to upgrade your equipment, you’ll benefit from working with a real person on the issue.
Reduced Risk of Miscommunication or Mistakes
There is a high risk of miscommunication when dealing with an automated system or AI assistant. Many customers may get frustrated and give up, and others may feel that their problem wasn’t adequately understood or properly addressed. A real person can better understand what you need and find ways to make sure you get it.
At Arizona Business Equipment, we understand the value of real, one-on-one human connections, which is why we keep our client list small and are committed to providing personalized customer service and support solutions. When you want to schedule maintenance or repairs, are ready to upgrade your equipment or explore new lease options, or just need help with your copier, printer, or scanner, you’ll get a real person on the phone each time you call. To learn more about our business equipment and business printer and copier rentals in southern Arizona, call us at (520) 888-2679 or contact us online.